Billing & Refund Policy

1. Currency, prices, and taxes

Prices are displayed and charged in Canadian dollars unless checkout clearly says otherwise. Applicable GST/HST, QST, PST, or other taxes are added where required and shown before you confirm payment. Plan limits and features are shown on the Pricing page and in the app.

2. Free plan and trial

Free is a free plan with usage limits and no time limit. New businesses receive a 14-day trial of Pro features without providing a payment card. The trial does not silently become a paid subscription: if you do not affirmatively complete paid checkout, the business moves to Free when the trial ends, keeping its records.

You may end a trial at any time. Because no payment is collected for the no-card trial, there is no trial charge to refund.

3. Automatic renewal

When you purchase a paid plan, you authorize the plan price and applicable taxes to be charged in advance to your selected payment method. Monthly plans renew each month; annual plans renew each year. The renewal date and billing interval are available in your billing account or Stripe receipt.

The subscription continues to renew until it is cancelled. We will provide renewal or price-change notices where required by law. We recommend setting your own reminder as well, particularly for annual plans.

4. Cancelling

You can cancel through NextiaTax’s billing page or the Stripe-hosted billing portal. You may also contact support@nextiatax.com if self-service cancellation is unavailable.

• Monthly plan: cancellation stops the next monthly renewal. Access normally continues until the current paid month ends.
• Annual plan: cancellation stops the next annual renewal. Access normally continues until the current paid year ends.
• Trial: cancellation may end trial access immediately.

When a cancelled paid plan's period ends, the business moves to Free. Cancellation of a subscription does not automatically delete your account or business records. Export or delete data separately through the product’s privacy controls.

5. Refunds

Payments already made are non-refundable, monthly or annual, except for duplicate or erroneous charges, a charge made after a cancellation should have taken effect, or where applicable law requires a refund. This matches the Nextia Terms of Service, which govern billing for every Nextia app.

Refund requests go to billing@nextia-ai.com. This does not affect non-waivable rights under consumer-protection law. Approved refunds are sent to the original payment method, generally initiated within 10 business days or sooner where law requires; your bank may take additional time to post the credit.

6. Plan changes

Before confirming a plan change, checkout will show the plan, billing interval, amount due, and any credit or proration. Upgrades may take effect immediately. Downgrades may take effect immediately or at the end of the billing period, depending on the checkout terms shown to you. Reduced limits may affect future uploads or actions, but we will not intentionally delete existing records solely because you downgrade.

7. Price changes

We may change plan prices for future billing periods. We will give reasonable advance notice before a price change applies to your renewal. If you do not agree, cancel before the effective renewal date. We will not retroactively increase a charge already paid.

8. Failed payments

If a payment fails, we may retry the charge, ask you to update the payment method, restrict paid features, or move the workspace to a lower-access state after notice. You remain responsible for valid charges incurred before cancellation.

9. Billing questions

Contact support@nextiatax.com promptly if you do not recognize a charge or believe an invoice is wrong. Include the invoice date and receipt number, but never send a full payment-card number by email.